IT Operations & Managed Services
Stable operations with monitoring, maintenance, and SLAs.
We handle operations, patching, backup tests, and emergency procedures—documented, traceable, and reachable.
Subpages
More about Managed IT, Monitoring & Maintenance, and Backup & Recovery.
Managed IT Services
Operations and support with named contacts.
Managed IT services: operations, updates, support, and documentation.
Monitoring & Maintenance
Meaningful alerts, predictable maintenance.
Monitoring & maintenance with sensible thresholds and tests.
Backup & Recovery
Protected data with tested restores.
Backup & recovery with tested restore scenarios.
Value
Stable operations with monitoring, maintenance, and SLAs.
Clear visibility
Monitoring with meaningful thresholds, alerting, and escalation paths.
Maintenance on schedule
Patch windows, testing, and documented changes.
Prepared for incidents
Runbooks, backup tests, and clear roles when incidents occur.
Typical Deliverables
Concrete implementation items we deliver end to end.
Typical services
- 24/7 monitoring and defined alert routes
- Patch and release management with testing
- Backup strategies, recovery tests, and reporting
- Incident response and escalation plans
- Change and asset documentation
Process
Delivery in 4 steps
- 1 Kickoff with assessment, risk check, and target architecture.
- 2 Architecture, security concept, and roadmap with timelines and dependencies.
- 3 Implementation, testing, pilot, and documented handover.
- 4 Go-live, monitoring setup, responsibilities, and maintenance schedule.
Every project includes documentation: network plans, configurations, contacts, backup and emergency procedures.
Related content
Additional pages that fit this topic.
Managed IT Services
Operations and support with named contacts.
Managed IT services: operations, updates, support, and documentation.
Monitoring & Maintenance
Meaningful alerts, predictable maintenance.
Monitoring & maintenance with sensible thresholds and tests.
Backup & Recovery
Protected data with tested restores.
Backup & recovery with tested restore scenarios.
Home
Turnkey IT for practices, medical centers, and healthcare organizations.
Turnkey practice IT, infrastructure, security, and modern workplace from one team.
About
Technical ownership with clear decisions.
Profile, working style, and quality principles of KKS PRO.
Profile & Background
Technical focus with healthcare experience.
Profile and background of KKS PRO.
FAQs
Which systems do you monitor?
Servers, clients, network, M365, backup jobs, and security events.
How do you handle incidents?
Alert, initial assessment, escalation via runbook, communication with stakeholders, and written post-incident report.
Do we get reports?
Yes. Monthly reports on availability, patches, backup results, and open risks.
Next step
Introduce managed services across Hamburg and Northern Germany with clear SLAs and a documented setup.